TERMS AND CONDITIONS OF SALES (Including Return Policy)

ACCEPTANCE: J.D. Research, Inc.'s acceptance of Buyer's orders is expressly conditioned on the following terms and conditions and J.D. Research, Inc. (hereafter known as "Seller") expressly  rejects any inconsistent terms and conditions of Buyer's purchase order.

SHIPMENT: Unless otherwise noted by Seller, shipment shall be F.O.B. origin.  Title to and risk of loss to products shall pass to Buyer upon delivery to common carrier.  Buyer is responsible for paying all shipping charges, special handling fees, custom's duties, insurance, and fines levied by state or federal authorities, as well as any additional charges on refused shipments.  Buyer must report in writing all shortages or discrepancies to Seller within twenty-four (24) hours of receipt of shipment. Otherwise, Buyer shall be deemed to accept the goods in satisfactory manner under the U.C.C.. All shortage or damages occurred during transit must be reported to the carrier immediately and Buyer disclaims any and all liability in connection with such losses.

LICENSES: Buyer shall be responsible for obtaining all import licenses and permits necessary for import into Buyer's or ultimate user's country from the point of origin. Seller shall not be responsible for any delays resulting from Licenses or letter of credit requirements.

PAYMENT TERMS: Invoices are due and payable in accordance with the terms stated on the face of the invoice. A finance charge of 1.5% per month will be added to past due accounts.  All reasonable costs and expenses (including attorney's and collection fees) incurred by Seller in collecting past due accounts shall be paid by Buyer.  Buyer agrees to pay a $20.00 charge for each of the returned checks.

LIMITED WARRANTY: Unless a shorter warranty period is stated on the face of the invoice, Seller warrants its products (except IC products, consumable products, and used products) to be free from defects in  materials and workmanship under normal use and service for a period of twelve (12) months from the date of invoice.  IC products (CPUs, memory chips, IrDA transceiver chips, etc.) carry a DOA and nonfunctional warranty of 21 days from the date of invoice. Services and installation labor carry a warranty of 30 days.  Consumable products are products that by usage, may deteriorate or change in size, function, performance, volume, quantity, or appearance, e.g., CDR, packaging material, paper, mouse pad, etc..  Consumable products and used products carry no warranty unless the warranty period and conditions are specifically stated on the face of the invoice.  Any damage to products due to usage under humid, smoky, or dusty environment, physical abuse, negligence, modification by any party other than the Seller, excessive or inadequate electrical power surges, or other irregularities or misuse shall void any warranty offered by the Seller.  All repairs or replacements performed according to this limited warranty shall be subject to this warranty for the remaining warranty period of the returned product. Except for the express warranties set forth above, Seller grants no other warranties, either expressed or implied, for the products, and disclaims all implied warranties, including those of merchantability, compatibility, and fitness for a particular purpose.  The warranties set forth above describe Buyer's sole and exclusive remedy and Seller's exclusive obligation with respect to a breach of warranty regarding the product.  In no event shall Seller be liable for any special, indirect, consequential incidental, or punitive damage, caused by breach of warranty, breach of contract, repudiation of contract, negligence, or otherwise.

RMA (Return Merchandise Authorization): All defective products must arrive at Seller's warehouse with an RMA number pre-assigned by Seller and a copy of Seller's invoice attached as proof of purchase, freight prepaid, or the products will be refused.  Seller shall, at its option, repair or replace the defective product after received at no cost in material and labor only. Seller does not cross-ship products.  Seller reserves the right to refuse, withhold, suspend, or void RMA service to Buyer whose account balance is in arrears.  Seller is not responsible for accessaries returned with defective products. A flat fee of $25.00 plus freight will be assessed to Buyer for any claimed defective products where no problem is found or the problem can be solved by BIOS update.  A labor rate of $65.00 per hour plus parts used for repair and return freight will be charged to Buyer for out-of-warranty products or products defective from misuse, neglect, or improper environment.  Any claims for loss or damage in shipments must be made to the shipping carrier directly. RMA number is valid for 15 days after the date the number is assigned.  Download RMA form

CREDIT: Absolutely no credit will be issued for IC products, Memory modules, shipping charge, or special orders. 15% restocking fee of the invoice price will be charged on other products returned for credit after 5 days from the date of the invoice.  No credit will be given after 15 days from the date of the invoice.  Item returned for credit must be in its original condition and in its original packaging with all accessories and manuals in order for a credit to be issued.  Absolutely no refund will be given for any product under any circumstance.  Merchandise returned without an approved and valid Restocking Authorization number (RA number) will be refused and shipped back at customer's own cost.  RA number is valid for 10 days after the date the number is assigned.