TROUBLESHOOTING BASIC CD-ROM PROBLEMS

NOTE:

In the following examples it is assumed that drive D: is your CDROM drive. If you have more

than one hard drive or your hard drive is partitioned into more that one partition you CD-ROM

may be a different letter. If so please use that letter in place of D:

THINGS TO CHECK FIRST:

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1. There is no CD disc in the CD-ROM drive or it is the incorrect one.

2. The CD disc is dirty or defective.

3. The CD disc is in the drive upside down.

4. There is an audio CD disc in the drive when you are trying to access data files

5. There is a data CD disc in the drive when you are trying to play an audio or music CD disc.

6. The CD disc is an Apple or Macintosh CD and not an IBM compatible format.

7. The program that is trying to access the CD-ROM drive is corrupt.

8. The onboard IDE is not enabled in the System Setup or CMOS.

9. The data or audio cable is not connected, or damaged (check this on newly arrived systems).

10. Your CD-ROM drive is conflicting with newly installed hardware devices.

11. The jumper settings on the IDE CD-ROM drive are not set correctly.

12. You cannot access the CD-ROM from DOS because the MS-DOS real mode drivers are not loaded.

BASIC TROUBLESHOOTING:

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Check your CD disk

TIP:

Try a few different CD discs to and note if the problem is with a specific disc or with any disc that you place in the CD-ROM drive.

RESOLVING COMMON CD-ROM PROBLEMS:

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IF THE CD-ROM DRIVE IS NOT RECOGNIZED IN WINDOWS 95

To make sure the CD-ROM drive is recognized in Windows 95, double-click on the My Computer icon in the upper right hand corner of the Windows 95 desktop. The My Computer window should appear on the screen. Along with Control Panel, Printers and Dial-Up Networking (if installed), there should be an icon present for the floppy drive(s), hard drive(s), and the CD-ROM drive. If there is no icon present for the CD-ROM drive, please check the following things then contact technical support if your problem persists.

1. Loose Cables
1. Make sure that your computer is powered off.
2. Remove the cover on your computer.
3. Once inside the computer, locate the back of the CD-ROM drive.
4. Gently pull the flat gray data cable off the back of the drive and push it firmly back on the drive.
5. At this time also check that the power cable is snugly attached to back of the CD-ROM drive.
6. Hardware Resource conflict.
7. Click the Start button in the lower left hand corner of the screen.
8. Click the word Settings that appears on the menu.

1. Click on Control Panel.
2. Double-click on System
3. Click on Device manager. Under the heading "Hard disk controllers" do you see any circled exclamation marks through an item. If so you may have a hardware conflict. Try removing the item and letting it Windows redetect it.
4. Restart your computer.
5. When you see the "Starting Windows 95" message, press the F8 key, and choose Safe Mode from the Startup menu
6. Enter Device Manager as you did above and remove the item with the error.
7. Restart Windows. This time let it boot up into normal mode.

JUST ADDED HARDWARE, NOW CD-ROM DOES NOT FUNCTION OR IS NOT DETECTED.

If you just recently added a new hardware device to your system such as a scanner, modem, SCSI device, etc. remove the new device to see if the CD-ROM again functions properly. If the CD-ROM starts working correctly, the new device is conflicting with the CD-ROM. Contact the manufacturer of your new hardware for assistance configuring the device to available resources in your system.

SOFTWARE DATA OR REGISTRY KEY ENTRY CORRUPTION.

If the software program trying to access the CD-ROM drive is corrupt, or it's key in Windows 95s registry is corrupt, the program may have a problem launching, or may not run. To make sure the software application is not causing the problem, remove and reinstall the application. To do this,

1. Click the Start button in the lower left hand corner of the screen.
2. Click the word Settings that appears on the menu.
3. Click on Control Panel.
4. Double click the Add/Remove Programs icon in the Control Panel.
5. Locate the application you wish to uninstall from the list in the white box. If you cannot locate the application in the list you may need to use the applications own uninstall feature or manually delete the application (use caution).
6. Re-install the application.

REAL MODE DRIVERS FOR MS-DOS MODE SUPPORT

PROBLEMS PLAYING AUDIO CDS

1. Check the volume of CD-ROM audio by double-clicking on the small speaker icon in the lower right hand corner of the Windows 95 taskbar. Be sure the CD Audio is selected and not muted and that the volume is at or near full.
2. If the audio CD you are trying to play is incorrectly formatted or scratched, you will not be able to play the CD or hear any sound from it.
3. Make sure the CD is the correct format.
4. Check the settings for playing music CDs in Windows 95,
1. Click the Start button in the lower left hand corner of the screen.
2. Click the word Settings,
3. Double-click the Control Panel.
4. Double click the Multimedia icon to open the Multimedia Properties window.
5. Click the CD Music. If the CD Music tab is not present see below on adding CD Player in Windows 95.
6. Make sure the CD-ROM drive: is set to D: and the Headphone: setting slide bar is set to High.
7. Click the OK button.
8. If the CD Player is open, or active, close and restart it for the changes to take effect.
5. If the CD disc is badly scratched, it will not play correctly.
6. Try cleaning the CD disc with a clean, dry, lint-free cloth or commercial CD disk cleaner.
7. Try a different audio CD to verify that the problem is not with only one CD disc.
8. If the CD disk is a known good and working audio CD in the correct format and Windows will not detect it as a CD audio disk, you may possibly correct this problem by re-running Windows 95 setup.

ADDING CD PLAYER IN WINDOWS 95

1. Click the Start button in the lower left hand corner of the screen.
2. Click the word Settings
3. Double-click the Control Panel.
4. Double-click the Add/Remove Programs icon.
5. Click the Windows Setup tab.
6. Use the scroll bar on the right hand side of the Components: window to find Multimedia.
7. Click once on Multimedia to highlight it.
8. Click on the Details button on the lower right hand side of the screen.
9. Use the scroll bar to locate CD Player and make sure there is a check beside it.
10. Click OK on this screen.
11. Click OK at the bottom of the Add/Remove Programs Properties window.
12. If prompted for the Windows 95 CD-ROM, insert the Windows 95 CD in the CD-ROM drive and click OK to continue.
13. Follow the above steps to check the CD Music settings again.